RETURNS AND EXCHANGES

 

RETURNS

WORKSOFW provide returns for all regular priced items. Please take note of the following in order for your orders to be valid for a return.

 

  • Returns must be in their original conditions received, and packed in the original transparent packaging, unworn, unwashed, unaltered, unscented, with all tags intact and purchased directly first-hand from www.worksofw.com to be eligible for return.
     

  • Orders made with promotional codes, discounts, store credits, or containing sale items and non-clothing items such as accessories, bags and shoes, are not allowed for returns. This applies to a single order made that contains multiple items in the same order invoice. Promotional codes, discount vouchers, and store credits are applied to the entire single order and all items in the order are not eligible for any form of return. Certain clothing apparels are also not applicable for returns, such as bralet, etc., as stated in the item description in the respective product page.
     

  • Customers must drop us an email at worksofw7@gmail.com, within 7 working days upon receiving parcel to confirm eligibility for return.
     

  • Recommend for returns to be mailed back via a trackable source such as SingPost's registered mail; and must reach us within 10 working days for local orders or 20 working days for international orders, from the date you receive your item. We will not be liable for any lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel and there will also be no compensation for any lost mails.
     

  • All accepted returns will be issued store credits within 7 working days upon receiving the item, and valid for 3 months from the date of issue. Store credit is strictly non-refundable, non-transferable and cannot be extended past its expiry. Any additional shipping  charges  paid for the order will not be refunded or included in the credit note.
     

  • Store credits issued for returns are eligible for partial use. Any unutilised store credit will still be subjected to the original date of validity. Store credits are strictly not eligible for extension past its expiry. Returned items will be released to other shoppers upon confirmation of return and issue of store credits, and will no longer be available for a return in the event of an expired store credit. Any unused  store credits will be forfeited upon expiry.
     

  • All items will be inspected upon return. In the event that the item is found to be not suitable for return, the return will be rejected and returned to you with no store credits issued. Any additional postage/courier fees incurred in the process of mailing the item back for the return will have to be borne by the customer. Returns are accepted  and processed via mailings strictly only. All shoppers are responsible for the postage costs incurred for the return.
     

  • All orders placed are final and cannot be reversed, refunded or topped up to the original value.

 

EXCHANGE

Size exchange is not available. Customers who require an exchange in size may proceed to return the item (if eligible) under the above Returns conditions and use the issued store credit to checkout the same item in the required size. Reservations of sizes prior to the return is not available.

 

Exchange/returns of any form is strictly not allowed for all Sale/Promotional/Store Credit items.